Parada uses Xendit — a trusted Philippine payment gateway — to handle all transactions securely. Here's everything you need to know about the payment flow, accepted methods, service fees, and refunds.
Payment is processed through Xendit and supports the following methods in the Philippines:
A service fee is added at checkout to cover platform maintenance and payment processing costs. The exact amount is calculated based on your booking total and is clearly shown before you place the request — there are no hidden charges.
The service fee is non-refundable once a booking is paid, as it covers third-party processing costs incurred at the time of payment.
Before payment — If the owner declines your booking, no charge is made. The Xendit invoice is never issued, so nothing is collected from your account.
After payment — If you need to cancel after payment has been collected, contact Parada support at [email protected] to discuss refund eligibility. Refund decisions are made on a case-by-case basis.
