Parada uses Xendit, a leading payment gateway licensed to operate in the Philippines, to handle all transactions securely. Here's everything you need to know about the payment flow, accepted methods, service fees, and refunds.
Payment is processed through Xendit and supports the following methods in the Philippines:
A service fee is added at checkout to cover platform maintenance and payment processing costs. The exact amount is calculated based on your booking total and is clearly shown before you place the request — there are no hidden charges.
The service fee is non-refundable once a booking is paid, as it covers third-party processing costs incurred at the time of payment.
Before payment — If the owner declines your booking, no charge is made. The Xendit invoice is never issued, so nothing is collected from your account.
After payment — You can self-cancel a paid booking from your Bookings page any time before its start time. The parking fee is refunded on a fixed, tiered basis: more than 24h before start = 100%, 6–24h before start = 50%, under 6h before start = 0%. Approved refunds are processed by the Parada team back to your original payment method, typically within 3–10 business days.
