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Privacy Policy

Effective Date: September 2025 Last Updated: December 2025

1. Introduction

This Privacy Policy explains how Parada (“Parada”, “we”, “us”, or “our”) collects, uses, stores, discloses, and protects your personal data when you access or use our websites, mobile applications, and related digital services (collectively, the “Services”).

By using the Services, you confirm that you have read and understood this Privacy Policy and agree to the processing of your personal data in accordance with its terms. We may update this Privacy Policy from time to time to reflect changes in applicable laws, regulations, or business practices. Material updates will be communicated through reasonable means.

2. Information We Collect

We collect personal data that is relevant, necessary, and proportionate to the purposes for which it is processed.

2.1 Information You Provide Directly

  • Account Information: Full name, email address, mobile number, vehicle details (plate number, make, model, color), residency information (unit number, building name, tenant or owner status, expiration dates), and parking space details.
  • Verification Documents: Copies or images of tenant or resident IDs, valid government-issued IDs, lease contracts, deeds of sale, contracts to sell, proofs of billing, parking slot assignment records, authorization letters, or other documents used to verify residency and parking space ownership or authority.
  • Booking and Activity Information: Records of bookings, listing activity, transaction history, and related interactions on the platform.
  • Messages and Communications: Messages exchanged through the platform, including inquiries and support requests.
  • Reviews and Feedback: Reviews or ratings you submit, which may be displayed publicly using your first name and last initial.
  • Marketing Preferences: Your opt-in or opt-out preferences for receiving marketing and promotional communications.

2.2 Information We Collect from Third Parties

  • Property or Building Management Office (PMO / BMO) or may provide confirmation details for residency, tenancy, and parking space validation.
  • Authentication Providers: Third-party authentication providers (e.g., Google, Facebook, X) when you choose to sign in using those services.
  • Public Sources: Publicly available sources or databases used for verification, safety, and compliance purposes, where applicable.
  • Other Users: Information provided through referrals, messages, or reviews.

3. Resident and Parking Space Verification

To ensure platform security, prevent misuse, and comply with property-specific rules, Parada requires users to undergo a residency and parking space verification process with Parada.

This process confirms that drivers and parking space providers are authorized residents, tenants, or owners with valid rights to use or list a parking space within a property.

Verification Requirements

Depending on the property and circumstances, Parada may request one or more of the following:

  • Tenant or resident ID issued by the building or PMO
  • Valid government-issued identification
  • Proof of residency or authority such as a lease contract, tenancy agreement, deed of sale, contract to sell, or authorization letter from the registered owner
  • Proof of billing (e.g., utility bill, association dues statement)
  • Parking slot assignment or ownership documents

Verification Parties

  • Parada collects, reviews, and evaluates submitted information for platform eligibility and compliance.
  • Property / Building Management Offices, building administrators, or authorized security personnel may validate residency, tenancy status, parking space ownership, or authorization in accordance with property rules.

Only data that is reasonably necessary for verification and operational purposes is shared with PMOs. Failure to provide required documents may result in delayed approval, restricted access to certain features, or account suspension.

4. How We Use Your Data

We process personal data for legitimate and lawful purposes, including:

  • Creating, managing, and maintaining user accounts
  • Verifying residency, tenancy, and parking space ownership or authorization
  • Facilitating parking bookings and transactions
  • Coordinating with PMOs and authorized personnel for validation and enforcement of property rules
  • Providing customer support and resolving disputes
  • Sending system notifications, service updates, and security alerts
  • Sending marketing communications, where consent has been provided
  • Improving platform functionality through analytics and feedback
  • Detecting fraud, abuse, or unauthorized activity
  • Complying with legal and regulatory obligations

5. Sharing and Disclosure of Personal Data

We may share personal data with the following parties, subject to appropriate safeguards:

  • Parking hosts and operators to facilitate bookings
  • Property / Building Management Offices, building administrators, or security personnel for verification, access control, and enforcement
  • Third-party service providers (e.g., payment processors, infrastructure providers)
  • Affiliates or partners under Parada’s corporate structure
  • Marketing partners, only where consent has been obtained
  • Government authorities or law enforcement agencies when required by law

Parada acts as a personal information controller for data collected through the platform. PMOs and building administrators may act as independent controllers for data processed under their respective policies.

6. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless strictly necessary and legally permitted. Where required, such data is processed with heightened safeguards and clear disclosure of purpose.

7. Your Rights as a Data Subject

In accordance with the Data Privacy Act of 2012, you may have the right to:

  • Access your personal data
  • Request correction or updating of inaccurate data
  • Withdraw consent or object to processing
  • Request deletion or blocking, subject to legal limitations
  • Data portability, where applicable

Requests may be submitted through your account dashboard or by contacting us at [email protected]. We may verify your identity before processing requests.

8. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, or protect our legitimate interests. Data is securely deleted or anonymized when no longer required.

9. Data Security

Parada implements reasonable and appropriate organizational, physical, and technical security measures to protect personal data against unauthorized access, disclosure, alteration, or destruction. While we strive to protect data, no system can be guaranteed to be completely secure.

Our Services may contain links to third-party websites. Parada is not responsible for the privacy practices of these sites and encourages users to review their respective privacy policies.

11. Compliance with Philippine Data Privacy Laws

Parada complies with the Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and relevant issuances of the National Privacy Commission.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, you may contact us at:

  • Email: [email protected]
  • Business Address: Sheridan Towers North, Sheridan Street, Mandaluyong City

This Privacy Policy applies to all users of Parada’s websites, mobile applications, and related services.