FAQs | Parada
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FAQs

Find quick answers about booking, payments, and managing your parking rentals.
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  • Create Your Parada Profile

  • Tap Sign Up on the Parada website and follow the form to register with your name, email, password, and residency details.
    You may also use one-tap social sign-on with Google or Apple.
    After registering, verify your email to complete account setup.

    Parada will verify your residency or parking space ownership based on the details and documents you submit during signup. Our team reviews your proof of residency or ownership to ensure that all users within a community are legitimate residents or parking owners. Once verified (usually within 1-2 business days), you’ll receive an email confirming your account verification and you’ll be able to browse or book listings that are exclusive to residents of that community.

    For more information about booking steps, please visit this FAQ page: How to Signup with Parada

  • No Cost to Join

  • Creating an account on Parada is free for both drivers and parking owners.

  • One-Tap Social Login

  • Yes — Parada supports Single Sign-On (SSO) using Google and Apple. Simply choose your preferred provider on the login screen and authorize Parada to access your account email for authentication. You’ll be asked to provide the same basic details required similar to email registration.

  • One account, several roles

  • No. One Parada account can hold more than one role — Renter (books parking), Parking Owner, Car Owner and Storage Owner — and you switch between them in the Parada app. Add a role when you first need it (for example, the moment you list a parking space); each role has its own short onboarding, while your email, password and verifications stay shared.

  • Guest Access & Account Verification

  • You cannot view resident-restricted parking listings without an approved Parada account.

    Parada requires residency verification, therefore you must register and submit your residency details; Parada will then verify your account and submit your documents to Parada for review. Once verified by the Parada team (usually within 1-2 business days), you’ll gain access to listings restricted to residents of your community (for drivers). After registration, parking owners can also list their owned and registered parking spaces on Parada—these spaces are verified by the Parada team before becoming visible. See how to Register your parking space in Parada .

    Note: The Parada team is the final decision-maker on every verification. Where your community participates in our Parada × PMO Partnership Programme, Parada coordinates with the relevant Property Management Office (PMO) to cross-check residency or ownership records. All collection, storage, processing, delivery, and display of your documents comply with the Philippines Data Privacy Act (RA 10173). Once approved, the listing is visible to residents of the same building where the parking space is offered.

  • 🧾 Registration Essentials


  • Some personal details are required to complete your account registration and use Parada. These include your basic contact information (name, email, and phone number) as well as residency details (whether you’re a unit owner or tenant), unit number, and your parking and vehicle details.
    These details are essential for identity verification, security, and coordination with parking owners and the Property Management Office (PMO). Without them, we won’t be able to confirm bookings, notify the PMO, or ensure proper access to the property.
    If you refuse to provide these details, you unfortunately cannot proceed with registration or access Parada’s services.
    Rest assured, Parada strictly complies with the Philippines’ Data Privacy Act of 2012 (DPA, RA 10173). All personal information is collected only for legitimate purposes, stored securely, and shared only with authorized parties (such as PMOs and parking owners) to protect your privacy.

    Your documents and personal information are handled with strict confidentiality. Parada stores and processes your data securely in line with our Privacy Policy .

  • Verified Access

  • No — you can't create and log in to your Parada account without Parada verification.

    However:
    • Access to resident-restricted listings (bookings or owner-only actions tied to a residency) will remain locked until your Parada verifies your residency.
    • Public listings that owners explicitly offer to everyone may still be visible and bookable without Parada approval.
    • If you are a Parking Owner, listing submission will typically be placed Pending and will only go live after verification (usually 2-3 business days).

    To speed up verification, make sure you submit accurate residency details and any requested documents. You’ll receive an email update when Parada verification is complete.

  • Secure OAuth Authentication

  • Yes. Parada uses OAuth2 — we never store your social passwords. Authentication is handled by the provider and only the necessary profile info (like email) is shared with Parada. You can revoke access anytime from your social account settings.

  • Reset Your Password

  • Click Forgot Password? on the login via email screen, enter your registered email, and follow the reset link. If you signed up via social login, use the social provider to sign in or link an email/password first.

  • Email Verification Required

  • New accounts must verify their email for security. Check your inbox (and spam) for a Parada verification email. If you didn't receive one, request a new verification link from the app. Contact us for support

  • Deleted Social Accounts

  • If you remove your linked social account, you might lose access through that login method. To keep your account secure and accessible, first set up an email and password under Account → Profile, then click Reset Password to switch to email login. If you’re unable to access your account, please contact Parada Support for recovery assistance.

  • No Posts At All

  • No — Parada values your privacy and will never post to your social accounts or request permission to do so. OAuth access is used strictly for secure authentication purposes only.

  • Credentials Are Not Stored

  • No. Parada never stores your social account passwords. Authentication tokens are handled by the provider via OAuth and only minimal profile details are shared.

  • Changing a Social Email

  • If you signed up with a social provider, your Parada login email is tied to that social account. To use a different email, create a new Parada account using the desired email or Contact us for support to update your email address.

  • Best-Practice Security

  • We use encrypted transport (HTTPS/TLS), secure payment partners, device/session checks, and fraud monitoring for suspicious activity.
  • You can enhance protection with strong passwords and unique devices; log out on shared devices and report suspicious messages to Support.

🧩 Tip: Never pay outside the official checkout link—off-platform transfers aren’t protected.

  • Closing your account

  • You can close your Parada account any time: in the Parada app open Profile → Account → Delete account; on the web use the Delete account option on your Profile page. Confirm, and you are signed out; you can no longer open your listings, bookings or payment history.

    Deleting is a soft close rather than an instant erasure: Parada keeps the records it has to keep — bookings, payments and verification history — for up to 10 years for accounting and legal reasons, then removes them. The Account deletion page lists exactly what is kept and for how long. To ask for an earlier erasure of what the law allows, email [email protected].

  • Profile Information You Can Update

  • You can manage and update most of your personal information through your Parada Account page.

    The following details can be updated:
    • 👤 Full Name — should match your residency documents on file with Parada
    • 📧 Email Address — used for notifications and password recovery.
    • 📱 Mobile Number — required for booking confirmations and contact verification.
    • 🚗 Vehicle Information — plate number, vehicle model, and color details (for drivers).
    • 🅿 Parking Spot Information — Listing time, Parking Rates (flat rate, hourly, daily, weekly, monthly, annual rate), Photo(s) and Access Instruction (for parking owners).
    • 🔒 Password — if you’re using email login (not applicable for SSO accounts).

  • A confirmed residency does not expire on its own

  • No. Once Parada or your building’s PMO has confirmed your residency at a property, it stays confirmed until someone ends it — it never lapses because a date passed, and you are not asked to re-verify on a schedule. Parada may keep the validity date from your lease for reference, but it does not pause your account or stop you booking.

    A residency ends only when it is revoked — by Parada, by the PMO, or by you removing it. You can still sign in and keep your bookings, vehicles and history; you just can no longer book resident-only parking at that property or list a space there. Moving? Verify your residency at the new property the same way — PMO confirmation or a document upload — and you can hold confirmed residencies at more than one property at the same time.

  • Add Your Vehicle in a Few Steps

  • Go to Account → Vehicles (or tap “Add Car” on the home screen).
  • Click Add Vehicle and enter your vehicle details:
    • Plate Number (exact as on registration)
    • Make & Model (e.g., Toyota Vios)
    • Year & Color
    • Vehicle Type (sedan, SUV, hatchback, etc.)
    • Optional: upload a clear photo of your vehicle
  • If your community requires it, upload supporting documents (e.g., OR/CR or proof of authorization). These are kept on file with Parada — your building's gate or security team may separately check vehicle credentials for entry access.
  • Click Save Vehicle. You’ll see the vehicle in your Vehicles list. If Parada verification is needed, status will show Pending until approved.
  • Once approved, you can book resident-only parking spaces that match your residency and rules.

📝 Sample Vehicle Entry 

                              Plate No.: ABC-1234
                              Model: Toyota Vios
                              Color:Gray

🔒 Privacy tip: Only verified owners and PMO see vehicle details needed for access. We never show your plate number publicly in search results.

  • Keep details accurate: Use the exact plate number and latest color to avoid access issues at gates.
  • One profile, multiple cars: You can register more than one vehicle under the same account.
  • Edit anytime: Update vehicle info from Profile → Vehicles

  • Accepted Vehicle Types for Registration

  • You can register any personal vehicle that complies with your property's parking policy and fits the space requirements. Supported vehicle types include:
    • 🚗 Sedans and compact cars
    • 🚙 SUVs and crossovers
    • 🛻 Pickup trucks (light-duty)
    • 🏍️ Motorcycles and scooters (if allowed by your PMO)
  • Please ensure that all vehicles registered under your account are privately owned or authorized for use within your residential community.
  • Commercial, oversized, or unregistered vehicles may be declined by Parada or restricted from booking.

📝 Tip: Register all vehicles you regularly use in advance — this makes booking and gate access faster and easier.

  • No vehicle Registration Needed


  • There's no need to register your vehicle separately. Once your booking is approved, the parking owner will record your vehicle details as part of the request. The PMO is then automatically notified and your vehicle will be logged in their records for security and access control purposes. This ensures that guards and staff can verify your vehicle without you needing to go through additional registration steps.

  • Managing Your Registered Vehicles

  • Yes. You can add, edit, or delete your registered vehicles anytime through your Vehicles page in the Parada app. There’s no limit to the number of vehicles you can register — perfect if you use multiple cars or share one account across family members.
  • For security reasons, changes made to your vehicle details while a booking is active will only apply after your current reservation ends.
  • Keeping your vehicle information updated ensures smooth booking process and may prevents delays during gate entry or parking validation.

💡 Tip: Register all vehicles you may use for booking in advance — it saves time and ensures hassle-free check-ins.

  • Finding Parking in Parada is Easy

  • Simply begin by choosing your preferred parking garage, along with the date and time you need, on the Home's search landing page.
    Click "Search Parking," and a list of available parking spaces matching your criteria will appear.
    If you don't find a suitable parking space, you can request on-demand parking. This request will generate a booking request for the parking owner to accept or decline within a specified period.
    All updates regarding booking requests will be communicated via email.

  • Booking a Parking Space

  • To reserve a parking space, follow these steps after selecting the desired parking:
    Note: You must first sign up with your email address, phone number, and residency details. Your account will be verified by Parada within 1-2 business days after registration. See How to Signup with Parada

    1. Log in using your personal email address or your SSO login.
    2. On the main page, select your preferred dates and times, then click Search Parking.
    3. Choose a parking space that fits your schedule, fill in the required details (Start Date, End Date, Time), and add your vehicle before clicking Book Now. See How to Add vehicle in Parada
    4. Review your booking and vehicle details on the Checkout page
    5. Submit your booking by clicking Place Booking
    6. Wait for the parking owner’s approval. There is no fixed response clock — a request stays open until the owner answers it or the window you asked for has run its course. If the owner declines, your request is not thrown away: it is broadcast to the other owners in the property as an on-demand request. Some listings are Instant book and skip the approval step entirely — see Learn about On-demand Booking
    7. Once approved, you’ll receive an email with a payment link. You have 3 hours to pay. Miss it and the approval lapses; while the window has not started yet, your request goes back out to the other owners rather than being lost. After payment, you’ll receive parking details including the location, photos, and access instructions.
    8. Stay updated with reminders for your parking start and end times.

  • Payment Method and Procedure

  • After your selected parking owner has approved your booking request, you will receive a confirmation email containing a secured payment link. Use this link to complete your payment.
    Note:
    1. Payments are processed securely through the provided link.
    2. The link is valid for 3 hours from approval. An on-demand booking must also be paid before its start time, whichever comes first: one accepted 40 minutes before it starts is payable for 40 minutes.
    3. Your Parada account must be verified by Parada to reserve a space.

    Parada offers various payment options — Debit/Credit Cards, GCash, Maya, and Bank Transfer. All payments are processed online via Xendit, and the exact options shown may vary at checkout. About Xendit


    No cash transactions are needed — all payments are completed online through the Parada platform.

  • Service Fee

  • What is Service Fee?
    The service fee is a small amount added to each booking to support Parada’s operations, platform maintenance, and secure payment processing.

    Who pays the service fee?
    This fee is paid by the user (driver) when confirming a parking booking and is automatically included in the total amount shown at checkout.

    How much is the service fee?
    The service fee is currently 10% of the parking fee, added on top of the listing price. For example, if the parking costs ₱100.00, the total you’ll pay will be ₱110.00. No additional or hidden charges are applied beyond what’s displayed during booking.

    Is the service fee refundable?
    The service fee is non-refundable once the booking has been confirmed, except in cases where a booking is canceled by the parking owner or rejected by the system.

  • Flexible and Secure Payment Methods

  • Parada uses Xendit as its secure payment gateway, giving you multiple convenient options to complete your parking booking. You can pay using any of the following methods supported by Xendit:
    • 🏦 Online Banking – Pay directly through major Philippine banks via Instapay or PesoNet.
    • 💳 Credit / Debit Card – Accepts Visa, Mastercard, and JCB cards.
    • 📱 e-Wallets – GCash, Maya, and GrabPay (when available).
    • 🏪 Over-the-Counter / 7-Eleven – Generate a payment code and pay at supported partner stores.
    • 🔁 Direct Bank Transfer – Transfer through supported bank accounts displayed on the Xendit checkout page.
  • After selecting your preferred payment option, you’ll be redirected to a secure Xendit checkout page to complete your transaction.
  • Once payment is successful, your booking will automatically be confirmed, and the parking access details will be sent to your email and in-app notifications.

💡 Tip: Always complete the payment within the time limit shown on the Xendit page to avoid automatic cancellation of your booking.

  • Paying with GCash

  • With Parada you only pay after the owner approves your request. Once it's approved, Parada sends you a secure Xendit payment link, and GCash is one of the options there — so you're never charged before your booking is confirmed.
  • For now, you can still use GCash — it’s one of the available payment options within the Xendit checkout page. When redirected to Xendit after submitting your booking request:
    • Select “e-Wallet” as your payment method.
    • Choose GCash from the list of supported wallets.
    • Log in to your GCash account and confirm the payment.
  • This process ensures your payment is securely processed and properly tracked by both Parada and Xendit, allowing the parking owner to receive verified booking confirmation in real-time.
  • Note: Direct GCash transfers made outside the official Xendit checkout will not be recognized by Parada and may cause booking delays or invalid transactions.

💡 Tip: You won't be charged until the owner accepts your request and you complete payment on the Xendit page — so there's no need to pay upfront for a request that isn't approved yet.

  • Long-term Parking Arragement

  • Yes. If you arrange a long-term booking with a parking owner, you may request to pay on a monthly basis rather than settling the full amount upfront. This makes it easier to budget while still keeping your spot secured.
    However, please note that most parking spaces listed on Parada are short-term (usually for a few hours or days). Monthly payment options generally apply only to parking spaces that are specifically listed as long-term rentals or offered under special arrangements directly by the parking owner.

  • No Direct Payments to Owners

  • Reserving your parking space through Parada ensures peace of mind, as it eliminates the risk of scams. Your payment is securely processed online, offering convenience and security.

    Moreover, in the event of any concerns or disputes with the parking owner, our dedicated support team is readily available to provide personalized and reliable assistance.

    Direct transactions with parking owners are strictly prohibited, as we cannot guarantee protection in such instances. Individuals found engaging in such activities, whether drivers or parking owners, face penalties, including exclusion from our platform and placement on a blacklist, impacting their online reputation.

  • Minimum Necessary Data

  • Owners receive only what’s needed for access and coordination: driver's first name, vehicle details, booking time, and phone number/contact channel (in-app chat).
  • Sensitive data (payment details, full contact info) are not shared without consent and are protected per our Privacy Policy.

🔒 Security: Payments are processed via certified gateways; Parada does not store card numbers.

  • One Booking at a Time

  • Yes, but not in one checkout. Parada books one parking listing at a time — place the booking request for the first space, then repeat the same steps for the next. Each booking is approved and paid separately, and every space must be within your verified community and available during your chosen time frame.

💡 Tip: Review each space’s availability and pricing at checkout before you place the request, to ensure smooth confirmation.

  • ❌ Declined? No Worries

  • If the parking owner declines your booking request, you’ll immediately receive an email notification. Your request will automatically switch to on-demand booking. This makes your request visible to other parking owners, and you only need to wait until one of them approves it. How On-demand Booking Works? Although, you may still submit a new booking request for another available listed space. Rest assured, no charges will be made, since the payment process only begins once your booking is confirmed.

  • Unanswered or unpaid requests

  • If the owner never answers, your request expires by itself when the window you asked for ends, you’re notified, and nothing is charged — send a new request for the same or another space. If the owner approves but you don’t pay in time (3 hours from approval, and for an on-demand request never later than its start), the approval lapses: a listing booking whose start time hasn’t passed goes to the building’s on-demand pool so any owner there can take it, and one whose window has already begun expires; an on-demand request goes back to the pool until the end of the time you asked for.

  • 🔔 Stay in the Loop

  • You can easily check the status of your booked parking through the Parada website. Open the Bookings section to see whether your request is Booked, Approved, Declined, or Paid.

    You’ll also receive real-time notifications via email or in-app alerts whenever there’s an update — so you’ll be informed if a parking owner approves, declines, or changes your booking.

    Status flow
    • Booked — waiting for the parking owner’s approval
    • Approved — request confirmed, waiting for payment
    • Paid — payment completed, booking is secured
    • Active — your reserved time is ongoing
    • Completed — booking finished
    • Declined / Cancelled / Expired — request was not approved or has been cancelled or expired

  • Accessing Paid Parking Space

  • Access to parking can differ based on the parking policies in place for residents. You can locate this information in the 'Parking Space's Access Instructions' section of the parking space where you made the paid booking.

    Upon confirmation of your paid booking, you will receive a booking confirmation email with the instruction.

    Should you have any inquiries or need further details regarding the parking, we recommend contacting our Support chat. Our team is available to assist you. For security reasons, we do not facilitate direct conversations with the parking owner.

  • Using a Different Vehicle

  • For security and access control, the vehicle on your booking must match the one you bring (plate, model, color). If it doesn’t match, PMO/gate staff may deny entry and the booking can be voided per building rules.
  • Need to switch vehicles? Update before arrival:
    • 1. Go to Bookings tab and click the Actionsand select Change Vehicle Details and select the correct plate. Add a New Vehicle if needed.
    • 2. Confirm and save the booking details.
  • Arriving with the wrong vehicle without updating? Entry isn’t guaranteed. This may be treated as an unauthorized parking attempt, which can result in penalties or cancellation according to PMO policy.
  • Tip: Keep multiple cars saved under Vehicles so you can quickly assign the right one before each booking.

  • Non-Transferable by Default

  • Bookings are linked to the specific account and vehicle used during booking. Proxy bookings or those made by representatives on behalf of visitors are strongly discouraged unless the reservation is made directly by the registered resident. For guest or visitor parking arrangements, please refer to your PMO’s visitor and parking policies.
  • Unauthorized transfers can be treated as unauthorized parking and may incur penalties.

  • Come and Go as You Please


  • Yes. Once your booking is confirmed, you are free to enter and exit the parking space multiple times during your reserved period. As long as your booking is active, the space remains exclusively yours, so you won’t lose your spot even if you leave and come back.

  • Changing Booked Parking

  • To change a paid booking's dates or times, we kindly ask that you cancel the current booking and initiate a new one, ensuring the accuracy of your arrival and departure details.

    To make the change, please follow these steps:
    1. Cancel your current paid booking in the app before its scheduled start time. Your refund of the parking fee follows Parada's tiered policy: more than 24 hours before start = 100%, 6–24 hours before start = 50%, and under 6 hours before start = 0%. The service fee is never refunded.
    2. The refund is processed by the Parada team to your original payment method, typically within 3–10 business days.
    3. After cancelling your current booking, you can proceed to make a new booking with the updated dates and times that suit your needs. We apologize for any inconvenience this may cause and appreciate your understanding.

  • Cancelling Booked Parking

  • You can self-cancel a paid booking directly in the app any time before its start time. The amount of the parking fee refunded depends on how far ahead of the start time you cancel:

    More than 24 hours before start = 100% of the parking fee refunded.
    6–24 hours before start = 50% of the parking fee refunded.
    Under 6 hours before start = no refund.

    The service fee is never refunded on driver cancellations. Refunds are processed by the Parada team to your original payment method, typically within 3–10 business days.

    To cancel a booking, please follow these steps:
    1. Log in to your Parada account.
    2. Navigate to 'Bookings' tab.
    3. Locate the booking you wish to cancel and click on the Cancel button next to it.
    4. From the dropdown menu, select the reason for cancelling.

  • Exceeding Your Time Limit

  • A grace period of up to 15 minutes beyond your booked time is allowed for unforeseen delays. If your delay extends beyond this grace period, you will need to make an additional booking to cover the extra time needed.

    You can extend your parking duration by making a new booking for the same spot if it’s still available.

    If the spot is no longer available after your booked end time, please vacate it promptly. You may reserve another spot for continued parking.

    Violating the parking agreement, such as overstaying, may result in penalties. Always adhere to terms to avoid inconvenience.

  • Regular vs. On-Demand

  • 1. Regular Booking – You choose a specific parking space and send a request directly to that owner. The owner can either approve or decline your request. Payment is only processed once your booking is confirmed.
    2. On-Demand Booking – Instead of targeting one owner, your request is listed in a shared pool visible to multiple parking owners. Any available owner can approve it. This option is faster and gives you more chances to secure a spot, especially during busy hours.

  • Submit a Request and Wait for Owner Confirmation

  • On-demand parking allows you to request available parking spaces within your verified community for short-term or immediate use.
  • How to request on-demand parking:
    1. Go to Home → Request On-Demand.
    2. Set your Start and End time, then choose an available parking location.
    3. Select your vehicle (by plate number). If you haven’t added one yet, please add your vehicle details first.
      See How to add a vehicle in Parada .
    4. Click Request Parking to submit your booking request.
  • After submission, the parking owner will review and may accept your request. If approved, you’ll receive an email notification with a secure payment link and a price breakdown (e.g., flat rate and hourly rate).
  • Before paying, carefully review your booking details (date, time, vehicle, and rates). Proceed with payment only if everything is correct.
  • Once payment is completed, your booking is confirmed. Access instructions, slot number, and parking space images will appear in your booking. View them anytime on the Bookings page.

💡 Tip: Check your email inbox or spam folder for the owner’s confirmation message and payment link to avoid missing your on-demand booking request.

  • Typical Response Window

  • Most owners reply within a few minutes, but timing can vary based on availability.
  • If no action is taken within the allowed response window, your request auto-expires and no payment is charged.
  • You can immediately submit a new request to another available space.

💡 Tip: Keep notifications enabled so you don’t miss an acceptance or follow-up questions from the owner.

  • Free to Withdraw While Pending

  • Yes. You may cancel anytime before the owner accepts your request.
  • After acceptance and payment, standard cancellation rules and fees apply per Parada policy.

💡 Tip: If you sent multiple requests, cancel the ones you no longer need to avoid confusion.

  • Grace Period & No-Show

  • Please arrive on time. A short grace period (typically up to 15 minutes) may apply.
  • Beyond the grace period, your booking may be marked a no-show and the space can be offered to others.

⏱️ Note: Grace periods are set by the owner and can vary by property.

  • Acceptance, Payment & Details

  • When the owner accepts your request, you’ll receive an email and in-app notification.
  • The message includes a secure payment link and the space details. Complete payment to finalize your booking.

📧 Tip: Check your spam/junk folder if you don’t see the email right away.

  • Extend by 1 to 6 hours

  • Yes, once per booking. From My Bookings on the web or the booking in the app, request 1 to 6 extra hours while your booking is paid or running — requests close 30 minutes before your current end time. The owner approves or declines; the extra hours are priced at the space’s hourly rate and paid through their own payment link. Pay before your original end time: the extra hours start when the original ones finish, so an unpaid extension lapses and your booking ends as first agreed. The Extend button is not offered when the hours after your slot are already taken, and cancelling the booking cancels the extension with it.

  • Extra Charges & Penalties

  • Overstaying may incur additional hourly charges or penalties. A short grace period (up to 15 minutes) may be honored but isn’t guaranteed.
  • Owners can report overstays; payment adjustments will be applied per policy.

⏳ Tip: If you’re running late, request an extension as early as possible.

  • Get Help Immediately

  • Don’t park elsewhere. Contact the Parking Owner (Chat Owner) or Parada Support right away.
  • We’ll verify the incident, coordinate with the PMO, and arrange a resolution—refund or reassignment as applicable.

📝 Tip: A quick photo of the occupied slot/plate can speed up resolution.

  • One Active On-Demand Booking

  • Each account can hold one active on-demand booking at a time to keep access fair and avoid overlapping reservations.

📌 Note: You can submit a new request once your current booking is completed or cancelled.

  • Time Limits

  • The minimum is typically 1 hour. Maximum duration depends on each owner’s settings and building policy.
  • For longer stays, consider making an advanced booking or contacting the owner for a custom arrangement.

🗓️ Tip: If you need recurring hours, ask the owner about weekly or monthly options.

  • Refunds for Unused Hours

  • Ideally, no refunds are issued for any unused hours once a booking has been confirmed and paid. The reserved slot remains blocked for your exclusive use during your selected time period, even if you leave earlier than scheduled.
  • This policy helps ensure fairness to parking owners, since the space cannot be rebooked or offered to other drivers during your reserved timeframe.
  • Exception: If there are system errors or verified issues with the parking space (e.g., access denied or space unavailable upon arrival), you may contact Parada Support within 24 hours to request review and possible refund consideration.
  • All refund requests are subject to verification by the Parada team and may require confirmation from the parking owner and PMO.

💡 Tip: Always double-check your booking duration before confirming payment to maximize your reserved time and avoid unused hours.

  • Receiving your Invoice

  • Typically, an invoice is automatically sent to your email once your booking has concluded. However, if you need to obtain an invoice manually, you can easily do so from your dashboard.
    To receive the invoice for your booking, follow these steps:

    1. Go to your dashboard on the Parada website.
    2. Click on 'Bookings' to view your list of bookings.
    3. Locate the specific booking for which you need the invoice.
    4. Click on the three small dots located on the right-hand side of the booking entry.
    5. Select 'Download Invoice' from the dropdown menu.

    Please keep in mind:
    - Your invoice will be available for download once your booking has officially ended.
    - The invoice provided does not include VAT.
    - Unfortunately, we are unable to customize invoices to include specific addresses.

    If you have any questions or need further assistance regarding your invoice, feel free to reach out to our customer support. We are here to help!"

  • Refundability of Fee/s

  • Service and transaction fees charged by Parada or our payment partners are generally non-refundable once a payment has been processed.
  • However, if a refund is issued due to system error, double payment, or confirmed owner fault, fees may be reversed at Parada’s discretion.
  • Any applicable reversals or adjustments will appear in your account once validated by our payment provider.

💡 Tip: Review your booking details carefully before payment to avoid non-refundable charges.

  • Processing Times

  • Approved refunds are processed by the Parada team and typically post back to your account within 3–10 business days depending on your bank/e-wallet.
  • You’ll receive an email once the refund has been processed by our payment partner.

🔎 Heads-up: Some banks post credits in the next statement cycle.

  • Eligible Scenarios

  • Confirmed cases like space unavailable on arrival, access denied despite a valid booking, or verified double charge may qualify.
  • Early departures or unused hours are generally not refundable unless otherwise required by building policy.

🧾 Tip: Always attach supporting evidence (photos, gate logs) when submitting a refund request.

  • Adding Your Parking Space

  • To add your parking space, log in to your Parada account and navigate to the Listings tab. Click the "Parking Spaces" page, then click the "Add Parking Space." button Fill out the required details such as the parking location, type, price (flat rate and hourly rate), and access instructions. You may also upload clear, well-lit photos to highlight your parking space’s accessibility and safety features. (Optional)

    Note: For security reasons, parling location, access instructions and uploaded photos will only be visible to renters after payment confirmation.

    Once submitted, your listing will be marked as Pending while the Parada team verifies your ownership — coordinating with your community's PMO partner where applicable, with all document handling compliant with the Philippines Data Privacy Act (RA 10173). Review typically takes 1-2 business days. After approval, you can start listing your parking space, and it will appear in Parada’s search results for drivers within your residency.

  • Parking Space Verification Requirement

  • Yes. Before your parking space can go live, it must first be verified by the Parada team. This process ensures that only legitimate owners or authorized tenants can list parking spaces, helping maintain security and trust within your community. Parada is the primary reviewer; as part of the review, we coordinate with the relevant Property Management Office (PMO) where your community participates in our Partnership Programme, to cross-check ownership or unit records.
    When adding a parking space, you will be asked to submit supporting documents such as your lease or contract, proof of ownership, or proof of billing. These documents are required for Parada to verify that you are authorized to list the space.
    Data privacy. Collection, storage, processing, delivery, and on-screen display of your documents — by both Parada and our partner PMOs — fully comply with the Philippines Data Privacy Act (RA 10173). Documents are encrypted in transit and at rest, accessed only by authorised reviewers, and never used outside the verification purpose.
    Parking space verification typically takes 1–2 business days. Once reviewed, the status of your listing will automatically update on your Parada account. You’ll also receive an email notification confirming whether your parking space has been approved or if additional information is needed.

  • Parada × PMO Partnership Programme

  • Parada is the primary reviewer and final decision-maker for every sign-up and parking-space verification. As part of the review, Parada coordinates with the relevant Property Management Office (PMO) of your community — a trusted Parada partner — to cross-check residency, tenancy, or ownership records where the community participates in our Partnership Programme. PMOs do not approve or reject Parada accounts on their own; that decision rests with Parada.
  • What the partnership covers
    • 🤝 A signed partnership agreement defining verification coordination, data handling, and escalation paths.
    • 🪪 Cross-checking of residency, tenancy, or ownership records during Parada's verification review.
    • 🚪 Smoother gate-side access and incident response, since both Parada and the PMO are aligned on who is a verified resident.
    • 🧾 A transparent, audit-ready trail of resident-side activity within the property.
  • Data Privacy Act compliance (RA 10173). Every step of the document lifecycle — collection, storage, processing, delivery, and on-screen display — is handled by Parada and our partner PMOs in full compliance with the Philippines Data Privacy Act of 2012 and its Implementing Rules and Regulations:
    • 🔒 Documents are transmitted over encrypted channels (TLS in transit) and stored encrypted at rest in access-controlled object storage.
    • 👥 Access is limited to authorised reviewers under role-based access controls and a documented purpose-limitation policy.
    • 🎯 Verification data is never used for marketing, profiling, or any purpose other than residency verification.
    • 📜 Access logs are retained for audit and incident review.
  • Your data-subject rights. You may exercise your rights under RA 10173 — access, correction, withdrawal of consent, or erasure — at any time by emailing [email protected]. We respond within the timelines required by the National Privacy Commission.
  • If your building's PMO is not yet a Parada partner, Parada still reviews your verification directly and your account works as normal — onboarding the PMO is optional and improves coordination but is not a prerequisite for using Parada.

  • Confirming Ownership — Parada + PMO Partnership

  • The Parada team reviews and approves every parking-space ownership document. In participating communities, Parada coordinates with the relevant Property Management Office (PMO) as a trusted partner to cross-check ownership records and ensure the listing is legitimate.
    Parada verifies your ownership or authorization of the registered parking space based on the documents and proof of ownership that you submitted during account verification. Once approved, the status updates to “Verified,” allowing you to list your parking space for drivers within your community. Verification usually takes 1-2 business days. You’ll receive an email notification once your parking space has been verified.
    Data Privacy Act compliance. Every step — collection, storage, processing, delivery, and display of your documents — is handled by Parada and our partner PMOs in full compliance with the Philippines Data Privacy Act of 2012 (RA 10173).

  • Listing Motorcycle Parking Spaces

  • Yes, you can list your motorcycle parking space on Parada — provided that your Property Management Office (PMO) allows motorcycle parking and it complies with your property's parking policy.
  • When adding your listing, select “Motorcycle” as the vehicle type and include accurate space dimensions or access instructions to help riders locate your spot easily.
  • Motorcycle spaces are verified the same way as regular vehicle spaces by the Parada team before becoming available for booking.

💡 Tip: Add a clear photo of your motorcycle slot and include directions such as “Basement 2, near ramp exit” for better visibility and booking accuracy.

  • You’re in Control of the Price

  • As the parking owner, you decide how much to charge for your space. You can set rates based on the duration (hourly, daily, weekly, or monthly) when you list your parking space.
    Parada recommends competitive pricing based on your location, but the final rate is entirely up to you. You can also adjust your price anytime.

  • Share Access Securely

  • Once your parking space is approved and available for booking, you can provide entry or access details through your Parking Spaces page.
    There’s no need to share gate codes, keycard pick-up instructions, or PMO contact details directly.
    Each parking listing includes access instructions that will automatically be sent to the verified driver after a successful payment, ensuring both security and privacy for owner. Add a clear image via the image field to help drivers identify the space. Supported formats include common image types (e.g., JPG/PNG). Keep images up to date when signage or access points change.

📝 Sample Access Instruction Format

You can use this format as a guide when filling out your Access Instructions field: 

                              Building: Sheridan Tower South, Level B2  
                              Slot No.: B2-2008  
                              Access Method: Present your Parking Reference Id at the South Tower Gate Entrance.  
                              Landmark: Near the elevator lobby, beside the red pillar in Basement 2.  
                              Additional Notes: Please park facing the wall. Contact the Security Personnel at the lobby for assistance if needed.

🔒 Tip: Avoid including personal contact numbers or private codes directly. Use descriptive but secure instructions that help drivers locate and access your space safely.

  • Editing Your Parking Details

  • You can modify your parking space information anytime by going to your Parking Listings > Parking Spaces page and clicking the Edit after the Parking Spot. You can update details such as photos, rates (flat or hourly), and access instructions at any time. These changes do not require re-verification.

    If you need to update your parking space's location, please delete the existing listing and resubmit it with the new details. This ensures that Parada can re-verify the space for accuracy and security.

  • Keep Your Listing Fresh

  • You can edit your photos, description, or details anytime from your Parking Management tab.
    High-quality, well-lit images help attract more bookings.
    Significant changes (e.g. location or ownership documents) are subject to Parada team review before appearing publicly to ensure accuracy and security.

  • Deleting Active Listings

  • You can only delete your parking space once there are no active bookings associated with it. If a booking is ongoing, you’ll need to wait until the booking period ends.

    Once deleted, the parking space will be removed from listing option and your parking spaces.

  • One rate per term, set on the space

  • Rates live on your parking space: an hourly rate (with a flat rate for the first 3 hours), a daily, a weekly and a monthly rate — set the ones you want to offer and edit them any time. Each listing is posted at one term (say, Monthly) and can also accept any shorter term you tick — weekly, daily and/or hourly — so a long-term space can still take short bookings. A shorter term is billed per period actually used (the daily rate × days, rounded up to whole periods), and Parada’s fair-price rule means a renter is never defaulted into a dearer option. A term with no rate set can’t be offered.

  • Check with Your Property Rules First

  • Before listing, ensure your parking space can legally be rented out under your Property Management Office (PMO) or property's rules.
    Parada requires parking owners to comply with property and local government regulations. Always inform your PMO to avoid violations or penalties.

  • Staying Parada-Compliant

  • Before your listing goes live, the Parada team verifies compliance with safety, accessibility, and legal use standards — coordinating with your community's PMO partner where applicable, with every document hand-off encrypted and handled in accordance with the Philippines Data Privacy Act (RA 10173).
    You’ll receive an email confirmation once your listing is approved.
    Non-compliant listings may be temporarily hidden until issues are resolved.

  • List Your Space as Easy as 1–2–3

  • Your space is now Parada-verified (reviewed by Parada in coordination with your PMO partner where applicable). Follow these quick steps to list your parking space:
    1. Go to Parking Spaces (in the menu under your profile photo).
    2. Click List Now on your preferred parking spot.
    3. Choose the Start Date & Time and End Date & Time, then click List Parking.
  • That’s it — your newly listed space becomes available for booking to verified drivers in your community.
  • In the Listings tab (next to Parking Spaces), you can review the listing details and monitor its status while you wait for a driver to book.

💡 Tip:You can update your parking rates and access instructions anytime from your listing details if your availability changes. However, dates and times can no longer be modified once a booking has been approved.

  • Adjusting Your Schedule is Easy

  • You can update your parking space’s availability anytime while its status is still Listed. Go to your Listings tab, select your active parking, click Edit, and choose your preferred start and end dates or time slots.
    Changes instantly reflect on Parada’s search results, so drivers only see times when your parking is open for booking.

  • Manage All Your Spaces in One Place

  • Yes, you can! Parada allows parking owners to list and manage multiple spaces under one account.
    Simply click “Add New Parking Space” from your dashboard and submit details for each slot.
    Each listing can have its own pricing, availability, and access instructions for full flexibility.

  • Booking Restrictions

  • Shared residential parking is already restricted for you: a listing can only be booked by confirmed residents of that property, so nobody outside the building can book your space. You can’t whitelist specific people, but every request is yours to approve or decline, and instant booking — if you switch it on — admits only confirmed residents taking the whole window. In the Parada app you can also block a user, after which they can no longer message you.

  • Owner Checklist

  • Provide accurate location/garage, rates (hourly/flat), clear photos, and access instructions.
  • Your space must pass with Parada verification and comply with building rules to be visible and bookable.

🖼️ Tip: Update images and instructions when signage or access points change.

  • Compliance Review

  • Parada may hide or remove listings that violate building rules, contain misleading info, or receive repeated incident reports.
  • You’ll be notified with remarks and steps to reinstate visibility if applicable.

🧭 Tip: Keep your listing status Active only when the space is truly available.

  • When a renter cancels

  • Nothing is required from you — you get an email and an in-app notification the moment it happens. If the renter had not paid yet, the request simply closes. If the booking was paid, Parada’s refund tiers apply to the renter — 100% of the parking fee more than 24 hours before the start, 50% from 6 to 24 hours before, nothing under 6 hours; the service fee is never refunded — and the Parada team processes the refund. Your listing is not cancelled: the hours come back on sale automatically for other renters.

  • Privacy and Booking Visibility

  • No. Drivers can only view the general information about your parking space before booking. Exact slot details, photos, access instructions, and PMO entry guidelines are only disclosed after a successful payment confirmation.

    This ensures the privacy and security of parking owners and helps prevent unauthorized or fraudulent parking without proper booking or payment.

  • Cancelling a booking you already accepted

  • Open your Listings page (or the booking in the Parada app), open the booking and choose Cancel. You can do this any time before the booking starts. Pick a reason — personal use, a problem with the property, a mistake, or other — and confirm. The renter is notified at once. If they had already paid, they are refunded in full (parking fee and service fee) by the Parada team; if they had been approved but not paid yet, their payment link is withdrawn. For an accepted on-demand request that is still unpaid, the request goes back out to the other owners in your building instead. Your listing is withdrawn as well unless other renters are still booked on it, in which case it stays on sale for them.

  • Instant booking for verified residents

  • Yes, per listing. When you create or edit a listing you can switch on auto-approval. A request then skips your approval and goes straight to payment when all of these hold: the renter is a confirmed resident of the property, they take the whole advertised window (or everything that is left once it has started), and the listing is still open with no other claim on it. Anything else — a shorter window, an unverified renter — still comes to you as a normal request.

    An instant-booked slot is not reserved until it is paid: the listing stays on the market, more than one resident can be approved at once, and whoever pays first gets it; the others are told and not charged.

    Without auto-approval you approve or decline each request yourself — from the link in the email (valid for 7 days) or from your Listings dashboard. A request you never answer expires on its own when the window it asked for ends.

  • Stay Connected Through Parada

  • You can communicate with verified drivers through the Parada messaging system once a booking is approved.
    This allows you to share details such as access instructions or clarify questions securely without revealing personal contact information.
    For urgent matters, Parada’s customer support can also coordinate between both parties.

  • Syncing Your Calendar

  • Currently, calendar sync is in beta testing. Once available, you’ll be able to connect your Parada schedule with Google Calendar or Apple Calendar for automatic reminders and availability updates.

    You can enable this feature in your account settings once ongoing integration is completed.

  • When Someone Overstays

  • If a driver fails to vacate your parking space after their booking ends, contact Parada Support or your PMO immediately.
    The system automatically records overstays, and Parada may impose penalties or fines based on your parking policy.
    Rest assured, support and security teams will coordinate to resolve the issue promptly and fairly.

  • Relisting Past Parking Spaces

  • Yes. You can easily relist a previously completed or expired parking space from your account history by selecting "Relist". Review the details, then submit for relist.

    This is useful for seasonal or recurring listings that you completed in the past.

  • Bank transfer after each completed booking

  • Renters pay Parada online through Xendit; you never collect cash. Your earning on a booking is the parking fee you set — the 10% service fee the renter pays on top goes to Parada, not out of your rate. After a booking is Completed, the Parada team pays you by bank transfer to the bank details in your profile (Parada app → Profile → Payments & Payouts, reviewed once by our team). Payouts settle your completed bookings oldest first, and each one comes with an email and a business-report PDF listing the bookings it covers. For a payout question, email [email protected].

  • No Deductions from Owner Earnings

  • No. Parada does not deduct any fees or taxes from parking owners. You will receive the full rental amount you set in your listing once a booking is successfully completed.
  • Any applicable taxes, community dues, or remittance requirements are handled directly by the parking owner based on local regulations. Parada’s role is to facilitate connections and secure payments — not to take commissions or service charges from your earnings.
  • All transactions are processed securely through Parada’s partner payment gateways, and detailed payment records can be viewed anytime under your “Earnings” tab.

💡 Tip: You may consult your local PMO or accountant if your property requires official receipts or income reporting for transparency.

  • Protecting Your Property

  • In the rare event of damage, contact Parada Support immediately with evidence such as photos or CCTV footage.
    The incident will be logged and coordinated with Parada and your PMO and the renter involved.
    Depending on the case, penalties, compensation, or legal actions may apply based on Parada’s terms and the property’s policy.

  • Taking a Break? No Problem

  • If you need to temporarily stop receiving bookings, simply toggle your listing to “Inactive” from your dashboard.
    This keeps your parking space hidden from search results without deleting any data.
    You can reactivate it anytime when ready to accept bookings again.

  • After the booking completes

  • Only bookings that have Completed — the renter confirmed departure, or the booking closed on its own — are payable, and the Parada team releases payouts manually rather than on a fixed day of the week. You get an email with the report when yours is sent, and the app’s Finance tab shows what is settled and what is still owed. New payout details are checked by our team before the first transfer, which can add a little time. We don’t promise a number of days; if a payout seems late, email [email protected] with your owner ID.

  • Your Building Might Not Be Onboarded Yet

  • If your condominium or subdivision doesn’t appear in Parada’s listings, it means the Property Management Office (PMO) or Admin Office for your community has not yet been registered or partnered with Parada.
  • Don’t worry — you can still help us onboard your community! Simply:
    • Go to Contact Us on the home screen.
    • Provide your building name, address, and/or PMO contact details.
    • Our Parada onboarding team will reach out to your PMO for consultation.
  • Once your building is verified and onboarded, residents will be able to:
    • ✅ Register as verified residents under your condominium or subdivision.
    • ✅ List available parking spaces for rent or booking.
    • ✅ Browse and book resident-only parking spaces.
  • You’ll receive an email or app notification once your building has been onboarded and becomes available in Parada’s listings.

💡 Tip: If your PMO or HOA is interested in joining Parada officially, they can email us at [email protected] to start the onboarding process.

  • No automatic penalties — but requests do expire

  • Parada does not score owners or apply automatic penalties today. What does happen: a request you never answer expires by itself when its booking window ends (after an on-demand request’s start time you can still accept the hours left) and the renter is told; the approve/decline link in the email stops working 7 days after the request, so answer from your Listings dashboard after that. If you cancel a booking the renter has already paid, the renter is refunded in full — parking fee and service fee — and the cancellation is recorded with the reason you give. Repeated problems are handled by the Parada team case by case.

  • Resolving Issues Smoothly

  • If an issue arises, you can file a report directly through the “Contact" under the specific booking.
    Provide supporting photos or details — our support team will mediate between both parties and coordinate with the PMO if needed.
    All communications remain confidential and compliant with Parada’s dispute resolution policy.

  • Cancellations & Eligibility

  • You may cancel a paid booking from My Bookings before the start time. The refund on the parking fee follows Parada's standard tiers: 100% if you cancel more than 24 hours before the start, 50% from 6–24 hours before, and 0% under 6 hours. The service fee is never refunded.
  • The same tiers apply to an accepted on-demand booking.
  • No-shows and early departures are generally non-refundable.

💡 Tip: Cancel as early as you can — you get 100% of the parking fee back more than 24 hours before the start, and 50% from 6–24 hours before.

  • PMO & HOA Governance

  • Your PMO/HOA defines access, grace periods, allowed vehicle types, and penalties. Parada enforces these rules within the app.
  • Listings must comply with building policy to remain visible and active.

📘 Tip: Owners should keep access instructions aligned with current PMO guidelines.

  • Reschedule — same length, no extra charge

  • In the Parada app, yes, as long as the booking is paid and hasn’t started. Pick a new start on the :00/:30 grid; the booking keeps its exact length, so no money moves either way — no new invoice and no partial refund. The owner approves or declines, and availability is checked again at approval. While the request is pending nothing changes: your booking stays paid and keeps its slot, so asking costs you nothing. Need more time rather than a different time? Move it first, then request an extension past the new end.

  • The notice you gave when you moved it

  • The refund tier is measured from how far ahead of the start you cancel, but moving a booking later can’t improve it: the tier is capped at the notice you had at the moment you rescheduled. If you moved a booking that was 2 hours away to next week and then cancel, you are treated as having given 2 hours’ notice (the 0% tier), not 7 days’.

  • Confirm arrival and departure

  • Yes. Open the booking (My Bookings on the web, or the booking in the app) and tap I’ve arrived when you park — the button unlocks 1 hour before your start time and you get a reminder push. That is what moves a paid booking to Active. When you leave, tap I’ve left; you get a reminder as the end approaches, and if you forget, the booking completes on its own about 30 minutes after the end time. Once it is completed you can rate the space for 7 days.

  • No-show

  • If a paid booking reaches the end of its window without you ever confirming arrival, it is closed as a no-show: the owner is notified and no refund applies (the 0% tier). If your plans change, cancel ahead instead — more than 24 hours before the start you get the whole parking fee back, and 50% from 6 to 24 hours before.

  • Approved on the spot — yours once paid

  • Some listings skip the owner’s approval. That happens only when the owner switched it on for the listing, you are a confirmed resident of that property, and you take the whole advertised window (or everything that is left once it has started). Your request is approved as you send it and you go straight to payment. The slot is not yours until you pay: the listing stays on the market and more than one resident can be approved at the same time — whoever pays first gets it. If someone beats you to it, Parada tells you and you’re not charged.

  • 3 hours — and never past the start for on-demand

  • Approval sends you a payment link that is valid for 3 hours. An accepted on-demand request must also be paid before its start time, whichever comes first — a request accepted 40 minutes before it starts is payable for 40 minutes. The Pay button on your booking always opens the current link, so you can come back to it. Miss the deadline and the approval lapses: the request goes to the building’s on-demand pool — an on-demand request until the end of the time you asked for, a listing booking only if its window hasn’t started (if it has, it expires). Nothing is charged until you pay.

  • Four kinds, one use per account

  • A code can waive the service fee, take a percentage off the service fee, waive the flat rate, or make the first few hours free. Some codes only apply to certain terms (hourly, daily…) or certain properties, and each code can be used once per account. Enter it at checkout and the discount is itemised before you confirm. If you later edit the booking, the discount is recomputed for the new dates (and removed if the code no longer applies); if a paid booking is refunded, the code is released so you can use it again.

  • The space’s type must match your vehicle

  • Each parking space is listed for cars (4-wheel) or motorcycles (2-wheel). Your garage vehicles are typed too — Sedan, Hatchback, SUV, MPV, Pickup, Van and Truck are 4-wheel; Motorcycle, Scooter and E-bike are 2-wheel — and only vehicles that fit the space can be picked. Add the right vehicle under Cars first, then book.

  • Chat opens once the booking is paid

  • Yes. From the moment a booking is paid — and while it is active or recently completed — renter and owner can message each other in Parada, on the web and in the app, including photos and documents. Messages are stored encrypted. For everyone’s safety, phone numbers can’t be shared in chat; keep the conversation on Parada, and use Report on the chat or booking if something is wrong.

  • Favourites (Parada app)

  • In the Parada app, tap the heart on a listing to add it to your Favourites and find it again from your profile. A favourite is a shortcut only — it doesn’t hold a slot.

  • Block in the app, report anywhere

  • In the Parada app you can block a user from a chat or booking: a blocked pair can no longer open or post in a chat with each other, their threads disappear from each other’s chat lists, and you can unblock them later from your blocked list. On the web and in the app you can report a renter, owner or listing from My Bookings, your Listings page or the chat; the report opens a ticket with the Parada team, who review it and act on it.

  • Within 7 days of your booking ending

  • Once a booking is Completed you can rate it — 1 to 5 stars with a comment, and photos in the app — from the booking, for up to 7 days after the end time, once per booking. Ratings appear on the listing and help other renters choose.

  • Per property, when you need it

  • Anyone can browse after verifying their email. To book resident-only parking at a property, or to list a space there, you verify your residency at that property — either your building’s PMO confirms it through a secure link Parada sends them, or you upload a government ID and proof of residency for the Parada team to review (usually 1–2 business days). You can hold confirmed residencies at several properties, each verified separately, and a confirmed residency never expires on its own.

  • Email, push and the in-app bell — no SMS

  • No. Parada doesn’t send SMS. You get email for every booking event, push notifications in the Parada app (allow notifications when the app asks), and a live feed in the notifications bell on the web and in the app. If emails go missing, check your spam folder and make sure the address on your profile is right.

  • Until an owner accepts it

  • Yes — while the request is still waiting you can change its start and end times and the vehicle from your on-demand requests page; owners see the new details when they review it. Once an owner has accepted, the times are settled and your choices are to pay or to cancel. A request nobody accepts expires at its start time and you are told.

  • First owner to accept takes it

  • When a verified resident of your property asks for parking on demand, every owner there with a matching space gets an email and a push notification. Review it from your dashboard or the app, pick the space, confirm the hours and accept — the first owner to accept claims it. The renter then has up to 3 hours (and never past the start) to pay; if they don’t, the request goes back out to the other owners. Prices follow the hourly rule: your flat rate for the first 3 hours, then your hourly rate, plus the renter’s service fee.

  • Approve, and they pay before the original end

  • A renter can ask for 1 to 6 extra hours, once per booking, up to 30 minutes before their end time. You get an email and a notification; approve or decline from the link, your dashboard or the app. Approval is only possible while those hours are still free on the bay — if another booking took them while the request waited, it can no longer be approved. The extra hours are priced at your hourly rate and paid through a separate link before the original end time; unpaid, the booking ends as first agreed.

  • Same length, no money moves

  • In the Parada app a renter can ask to move a paid booking that hasn’t started to a new window of the same length. Nothing changes until you decide: the booking stays paid in its original slot. Approve and it moves (availability is checked again at that moment); decline and it stays where it was. Because the length is the same there is no new invoice and no refund either way.

  • Unbookable time is closed automatically

  • A listing expires on its own once the time left on it can no longer fit even one unit of the shortest term it accepts — a daily-only listing with less than a day left, for example — so renters are never shown inventory they can’t book. Listings with a live request or booking are never auto-expired. Accepting hourly bookings keeps a listing bookable right up to its last hours, and you can relist an expired listing for new dates.

  • Closed as a no-show at the end of the window

  • If a paid booking reaches the end of its window without the renter confirming arrival, Parada closes it as a no-show and tells you. The renter is not refunded (the 0% tier applies) and the completed booking counts toward your payout like any other. If a renter overstays instead, use Report on the booking and our team will follow up.

  • Availability blocks

  • Yes. On the web (Parking Spaces → the space) and in the app you can add availability blocks — whole days or recurring times — so a space that is otherwise always available isn’t offered then. Renters can’t book the blocked time, and you can remove a block whenever your plans change.

  • Profile → Payments & Payouts

  • In the Parada app open Profile → Payments & Payouts and submit your bank account details. New details go to the Parada team for a one-time review before they are used, and you are told when they are approved. Payouts always go to the details on file when the payout is made, so update them before a payout is due.

  • A per-booking statement with every payout

  • Every payout email carries a PDF business report listing the bookings it settles — each booking’s dates, parking fee and the amount paid to you — plus your balance before and after the payout. Payouts cover your completed bookings oldest first; if a payout covers only part of what you are owed, the remaining bookings stay open and appear on the next report.

  • Real, reachable inboxes only

  • Parada checks that the address can actually receive mail: temporary or disposable mailboxes and domains with no mail service are refused at sign-up, because every booking, approval and refund notice goes to that address. Use your regular personal email (a Google or Apple sign-in works too) and verify it from the link we send within 24 hours.

  • 8+ characters, an uppercase letter and a symbol

  • Passwords need at least 8 characters, one uppercase letter and one special character. After 5 wrong attempts sign-in is locked for 15 minutes — use Forgot password rather than keep guessing. Changing your password signs you out everywhere else and makes older password-reset links unusable, so if you suspect someone has your password, change it first.

  • Three checks, three purposes

  • Email (everyone, at sign-up): click the link we send within 24 hours; it lets you sign in and browse. Residency (per property): confirmed by your building’s PMO or by a document review; it lets you book resident-only shared parking at that property and list a space there, and it never expires on its own. Identity (KYC) (once per account): a government-ID review that unlocks Car Rental and Storage bookings. One doesn’t grant another — a residency-verified resident still completes identity verification before renting a car.

  • Approximate location, for your account’s safety

  • When you sign up or sign in, Parada may look up the approximate location (city or country) of your connection and keep that with the event, so unusual sign-ins can be spotted and new accounts reviewed. The IP address itself isn’t stored on your account, nothing from it is used for marketing, and this is described in the Privacy Policy.

  • Yes — the relay address is your email

  • Apple gives Parada a private relay address (…@privaterelay.appleid.com) and we treat it like any other email: your verification link and all notices go through Apple’s relay to your real inbox. Apple shares your email only on the very first sign-in; afterwards Parada recognises your Apple ID directly. If a repeat sign-in ever says Apple didn’t return an email, stop using Sign in with Apple for Parada in your Apple ID settings and sign in again, so Apple treats it as a first-time sign-in.

  • About Parada Car Rental

  • Parada Car Rental is a peer-to-peer marketplace where verified car owners (Hosts) rent out their vehicles to verified Renters — self-drive (with-driver rentals are still rolling out and not available yet). Parada handles the listing, online payment, trip protection and condition documentation; the rental agreement is directly between Host and Renter. It’s one of Parada’s newer services and is rolling out gradually, so it may not be available in every area yet.

  • What you pay

  • Your itemized total is the Rental Fee (the Host’s daily rate × number of days), a 10% Platform Fee, a 3% tax on the platform fee only, and any Delivery or Cleaning Fee the Host set. Trip protection comes with every booking; the insurer and policy details are published at launch. There is no security deposit, and you pay the full amount online once the Host approves your booking. A promo code issued for Car Rental takes its discount off the platform fee.

  • Licenses & eligibility

  • For a self-drive rental you need a verified Parada identity that includes a valid driver’s license, and it must not expire before your rental ends — this is checked before pickup. Presenting a falsified license, or someone else’s, voids the booking without a refund.

  • Pickup & Return

  • At pickup, the renter confirms the handover in the app — recording fuel level, odometer, and time- and location-stamped photos — and the booking becomes Active. At return, the renter again records fuel, odometer, photos, and any damage, and the booking becomes Completed. The Host documents the car's condition when approving, so both sides share a Condition Record.

  • Rental cancellations

  • Yes, before pickup. Cancel 48 hours or more before your start time for a 100% refund of the Rental Fee; less than 48 hours before, 50% of the Rental Fee is refunded; once the rental has started it can’t be cancelled for a refund. The Platform Fee and tax are never refundable. Refunds are processed by our team, typically within 3–10 business days to your original payment method. (These tiers are specific to Car Rental — shared-parking refund rules do not apply.)

  • Extensions & rescheduling

  • Yes. While a rental is Active you can request up to 12 extra hours; the Host approves and you pay the extra online, and it only goes through if the car is still free after your new return time (including the Host’s turnaround buffer and any blackout dates). Before pickup you can reschedule a paid booking to new dates on the same car: the same length is applied right away when the dates are free; a longer trip needs the Host’s approval and payment of the difference. A pending reschedule lapses if the earlier of the old and the new pickup times passes first.

  • Trip protection & liability

  • Every booking comes with trip protection; the insurer and the policy details — what is covered and what is excluded — are published at launch, before the first trip. The renter is responsible for the vehicle from pickup to return; where cover is denied or insufficient (an unauthorised driver, driving under the influence, or a breach of the agreement) the renter can be liable up to the vehicle’s value. Report any accident to the police and to the Host and Parada immediately. Full terms are in the Car Rental Agreement.

  • Host payouts

  • Parada pays Hosts manually after a booking is Completed. Your earning is the Rental Fee plus any delivery fee (the platform fee, tax and cleaning fee are not part of your earning). Payouts are grouped, settled oldest-completion-first, and include a weekly report. A payout is held if a renter dispute is open or while a force-completed booking is still in its dispute window.

  • Verified identity, and a valid licence for self-drive

  • Any Parada account that has passed identity (KYC) verification — a one-time review of your government ID by the Parada team, separate from residency. For a self-drive rental your driver’s licence is verified too and must be valid through the end of the trip.

  • List it, get reviewed, approve bookings yourself

  • On the web (Car Rental → List your car) or in the app: add photos, the car’s details, its OR/CR, your daily rate (every car is self-drive for now — with-driver rentals are still rolling out) and any delivery or cleaning fee, and block the dates it isn’t available. The Parada team reviews the car before it goes live. Every request comes to you to approve or decline — nothing is auto-accepted — and approving includes a pick-up checklist that documents the car’s condition.

  • Who drives

  • Self-drive: you drive; your verified licence must be valid through the trip, and you confirm the pickup and return handovers with photos. With a driver: still rolling out and not available yet — every car on Parada is self-drive for now. We'll announce it on this page and in the app once hosts can offer a driver.

  • Chat while the rental is paid or active

  • Yes — once a rental is paid, and while it is active, renter and Host can chat in Parada (web: Car Rental → Chats; app: the booking). Keep the conversation on Parada; contact details are revealed only through the SOS button in an emergency.

  • SOS from the booking

  • A confirmed or ongoing rental has an SOS button. Using it records the emergency on the booking, alerts the other party and Parada support at once (push and email), and shows you emergency contacts so the two of you can reach each other immediately. For an accident, also report to the police and tell the Host and Parada straight away.

  • Disputes within 7 days

  • The handover records are the evidence: the Host’s pick-up checklist (exterior photos from set angles, odometer, fuel, interior and functions) and the renter’s time- and location-stamped pickup and return photos. If a completed rental has a problem — damage, a late return or a no-show — either side can open a dispute from the booking within 7 days of completion; the Parada team reviews the records and decides. A Host’s payout is held while a dispute is open. Charges the agreement sets for late returns, cleaning or losses are settled through that review, not billed automatically by the app.

  • Both sides, once

  • After a rental is Completed, the renter rates the car and Host — this builds the car’s public rating — and the Host rates the renter. Each side can rate once per booking.

  • Rolling out

  • Parada Car Rental is rolling out and booking isn’t open yet. Create your account now so you are ready the day cars open near you, and if you would like to list a car, tell us about it. The insurer and policy details for trip protection are published at launch.

  • About Commercial Parking

  • Commercial Parking lets professional operators — malls, offices, hotels, hospitals, and lot operators — list bulk parking capacity as bays that drivers can book. Unlike shared residential parking (one listing = one slot), a commercial listing offers many bays, so several drivers can each reserve a quantity of bays from the same pool. It's a newer Parada service that is rolling out, so availability depends on your area.

  • Booking Bays

  • Browse commercial listings, choose your dates and the number of bays you need (default 1), and submit a request. The operator reviews it — if approved, you'll receive a Xendit invoice to pay. Once payment is confirmed, your booking is set and activates at your start time.

  • Commercial Fees

  • You pay the parking fee (the facility's rate, multiplied by the number of bays you book) plus a service fee of 10% of the parking fee. There is no security deposit, no insurance charge, and no separate tax.

  • Paying for Commercial Parking

  • You pay after the operator approves your request, not upfront. Approval generates a Xendit invoice that you pay through the hosted checkout (card, e-wallet, etc.). Your booking moves to Paid automatically once Xendit confirms payment, and you get a receipt email.

  • Commercial Cancellations

  • Yes, as long as the booking hasn't started. Refunds are tiered on the parking fee: more than 24 hours before start = 100%; 6 to 24 hours before = 50%; less than 6 hours before = no refund. The service fee is never refundable. If the operator cancels a paid booking, you get a full refund. Approved refunds are processed by our team, usually within 3–10 business days.

  • Becoming an Operator

  • Register an operator profile and upload your business documents — business/mayor's permit, DTI or SEC registration, an authorized representative's government ID, and proof of address. Our team reviews them, and once approved your operator account becomes Active so you can add facilities and publish bay listings. If you're rejected, you'll get a link to resubmit.

  • Operator Approvals & Payouts

  • You review incoming requests and approve or decline each one; approving reserves the bays and sends the driver a Xendit invoice. Your earnings settle per booking after completion — Parada pays operators by manual bank transfer through the admin Payout Center (oldest-first), and you receive a payout email with a weekly business-report PDF.

  • Any signed-in Parada account

  • No residency or identity check is needed: once your email is verified you can browse commercial facilities and book bays, on the web (Commercial Parking) and in the app. Operators, on the other hand, are reviewed by the Parada team before they can list.

  • Ask every operator in the area at once

  • Yes. Post an on-demand request for a location, dates and number of bays; every operator with an active facility there sees it. An operator who accepts assigns a facility and bays and sends you a Xendit invoice — pay to confirm; an operator who passes leaves the request open for the others. Until someone accepts, you can edit or withdraw the request.

  • One review within 7 days

  • After a booking is Completed you can leave one review of the facility — 1 to 5 stars, an optional comment and up to 3 photos — within 7 days of the booking’s end. You can post it anonymously if you prefer.

  • Approve, decline, and watch the bays

  • Requests arrive by email and in your operator dashboard on the web (Commercial Parking → Operator bookings). Approving reserves the bays for those dates and sends the driver a Xendit invoice; declining releases them. Bookings confirm when the driver pays, activate at the start time and complete at the end. If you cancel a paid booking yourself, the driver is refunded in full.

  • Rolling out

  • Commercial Parking is rolling out and booking isn’t open yet. If the Commercial Parking tile on the home page says “Rolling out”, create your account now and you will be ready when it opens; operators who want to list a facility can tell us about it.

  • About Parada Storage

  • Parada Storage is a peer-to-peer marketplace where Hosts rent out idle storage space — a room, garage, locker, basement, or warehouse — to Renters on a month-by-month basis. The full browse, book, pay, chat, and rate flow lives in the Parada mobile app; on the web, hosts can submit spaces for review. It's rolling out gradually, so it may not be visible to every user yet.

  • Paying for Storage

  • You send a booking request first — there's no charge at that point. Once the host approves it, you receive a payment link (Xendit invoice) by email and in the app, and the booking is held until you pay. You only ever pay after the host approves.

  • Storage Pricing & Duration

  • Your total is the storage fee (the host's monthly rate × number of months) plus a service fee, which is 10% of the storage fee by default. There's no tax, no insurance charge, and no security deposit. Storage is billed in whole months — minimum 1 month, maximum 24 months.

  • Storage Cancellations

  • You can cancel a paid booking before it starts. The refund applies to the storage fee only (the service fee is never refunded), based on timing: more than 24 hours before start = full storage-fee refund; 6 to 24 hours before = 50%; less than 6 hours before = no refund. If the host cancels your paid booking, you get a full refund. Refunds are processed within 3–10 business days.

  • Messaging Your Host

  • Yes. Once your booking is paid or active, you can chat with your host in the app to coordinate access. Messages are encrypted at rest.

  • Listing a Storage Space

  • Become a storage host, then submit your space with photos, its building/location, storage type, and monthly rate. It goes to our team for review and can only be booked once approved (making it Active and verified). If it's rejected, you'll receive remarks and can resubmit.

  • Storage Host Payouts

  • Your earning per booking is the storage fee (Parada keeps the service fee). Payouts are processed manually by our team via bank transfer, settling your completed bookings oldest-first, and you receive a payout email with a report. It may take a few days to reflect in your account.

  • Identity (KYC) verification

  • Yes — booking a storage space needs the one-time identity verification (a government-ID review by the Parada team), the same check Car Rental uses; residency isn’t required. Browsing spaces is open to any signed-in account in the Parada app.

  • Prohibited items

  • Under the Storage Agreement you may not store illegal drugs, contraband or stolen property; firearms, ammunition, explosives or fireworks; flammable, toxic, corrosive, radioactive or otherwise hazardous materials (fuel, gas cylinders, industrial chemicals); or anything perishable or alive — food that can rot, plants, animals. Read the full list in the Storage Agreement before you book.

  • Both sides, once

  • After a booking is Completed, the renter rates the space and host — building the space’s public rating — and the host rates the renter, once each, in the app.

  • Rolling out — app first

  • The full browse, book, pay, chat and rate flow is in the Parada app; on the web, hosts can submit a space for review (Parada Storage → List your space). Storage is rolling out — if the Storage tile on the home page says “Rolling out”, booking isn’t open yet in your area; create your account now and you will be ready when it is.

Feel Free to Say Hello! Get in Touch With Us

  • Address: 24 Sheridan Towers North, Buayang Bato, Mandaluyong City, Metro Manila, Philippines 1550
  • Support Phone: +63 (02)7273 1125
  • Email: [email protected]
  • Working Hours: 07:00-18:00 except on Sundays
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